Customer Support Center

We invite you to check our different sections here below before getting in touch with our services. Tutorials and FAQ will give you answers to most of your questions. We remind you that our support team is available from Monday to Friday from 9:00 a.m. to 7:00 p.m. (CET +1) and that answers to your questions are given under 4 business hours.


For registered customers, our ticket requests system allows you to submit and track support requests quickly and simply. Open or follow a request

Our frequently asked questions provide answers to common questions about various topics related to domain names and services.

The knowledge base stores our experience and expertise about management of domain names. You can consult it to find troubleshooting information concerning registration procedure, transfer, and so on ...

Our tutorials will help you registering your domain names step by step. Or, for instance, how to change your DNS servers, how to set up web or email forwardings.

You have a question but you are not a registered customer? Get in touch directly with the relevant department by email.

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Hot news of Netim


New feature : Transfer Follow-up
The transfer status of a domain name was currently opaque, you were not able to know in which phase of transfer the domain was, also you could not kno [...]Read more...

New feature : domain name monitoring
This feature is available in NETIM Direct, section “Domains” >> “Monitoring”, in beta version We offer three types of monitori [...]Read more...

New feature : Access management
Access Management is an essential feature to secure your account, this is why we made improvements in this direction. Two tabs are available in Netim [...]Read more...

.FR opens to European countries today
Today, 6th december, at 10 A.M (UTC + 1, paris), the .FR is opened to all european residents ! In addition, some overseas territories are opened too: [...]Read more...

Discover the GoMobi !
Mobile seems to be the future of the web, and correlatively, of business opportunities. Indeed, Nowadays, we can count 4 mobile phones for 1 personal [...]Read more...

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