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Reseller account issues

When using the module, you get errors relative to a connection issue.

Exception : E01-M0101

You are unable to connect to our API with error “Unable to connect – Bad login / password combination”.

This error can occur for many reasons:

  • Your login or password is incorrect. Ensure you are using the same credential for connecting your Netim account.
  • You try to connect the production system with your OTE credentials or vice versa.

Exception : E01-M0102

You are unable to connect our API with error “Unable to connect – Connection denied”.

This error can occur for many reasons:

  • Your account is not a reseller one.
    You need to apply to our reseller program.
  • Your reseller account is not activated yet. 
    Once you have applied as reseller, our sales team must approve your membership.
  • Your account is suspended. Contact us at whmcs@netim.com.