Updated on 5 March 2025

Pending requests and templates

1 Pending requests management
2 Custom template
2.1 If you already use "twenty one" template
2.2 If you use another template or a custom one
3 Custom email templates

Pending requests management

WHMCS doesn’t manage correctly pending requests except for registrations or domain transfers. Unfortunately, for many extensions, the management is manual or not in realtime. So, WHMCS supports perfectly gTlds which are managed in realtime but some problems arise for some of the ccTlds.

This is a major issue because when your customer changes nameservers, by defaut, the module has only the option to return successfull or failed whereas we are not in this case. This is perturbing because we can’t say that the change is done, neither say that the request fails.

In order to circumvent this problem, the module manages its own pending requests management in the local database. When an operation is pending, it is stored in a table and the result is checked asynchronously with domain automation.

Custom template

In order to be able to display pending information in the client area, the module comes with a customization of the twenty one template. 

This template is named twenty-one-netim and is stored in directory templates > twenty-one-netim.

If you already use "twenty one" template

You can activate the template twenty-one-netim in the General tab at Configuration () > General Settings > System theme or, prior to WHMCS 8.0, Setup > General Settings.

If you use another template or a custom one

We suggest to use a tool in order to compare the default twenty one theme and Netim’s version.

Then apply the change on your template so that you can benefits for the changes.

Custom email templates

The module uses custom email templates in different cases and especially when the an action is processed asynchronously. This is due to the fact, that in synchronous mode, there is not need to notify as the result is displayed directly to the user. In asynchronous mode,  some notifications currently don’t exist.

We will use the following custom email templates:

Domain Activation Confirmation
When a domain name registration is performed asynchronously and is successful

Domain Registration Failed
When a domain name registration is performed asynchronously and failed

Domain Renew Failed
When a domain name renewal is performed asynchronously and failed

The next step is not mandatory, if email templates exist clients will be notified by email otherwise nothing will be sent.

You can create the email templates at Configuration () > System Settings > Email Templates. Hit the button “Create New Email Template” in order to create the notifications with the email Type “Domain” and the following “Unique Name”

Domain Activation Confirmation
Domain Registration Failed
Domain Renew Failed

Create the content according to your needs starting from a copy of an existing template.