Reseller account issues

While using the registrar module, you may get errors relating to an API connection problem. This means that the registrar module is not able to communicate with Netim systems to carry out operations on domain names.

Refer to the error codes below for more information.

Exception : E01-M0101

You are unable to connect to our API with error “Unable to connect – Bad login / password combination”.

This error can occur for many reasons:

Your login or password is incorrect. Ensure you are using the same credential for connecting your Netim account
You try to connect the production system with your OTE credentials or vice versa. Change the environment (production or OT&E) in the module settings

Exception : E01-M0102

You are unable to connect our API with error “Unable to connect – Connection denied”.

This error can occur for many reasons:

Your account is not a reseller one.
You need to apply to our reseller program
Your reseller account is not activated yet.
Once you have applied as reseller, our sales team must approve your membership
Your account is suspended. Contact us at support@netim.com

Exception : E01-M0103

You are unable to connect our API with error “Too many sessions are already opened”.

This error can occur when you have reached the maximum number of concurrent connections to the API. Each reseller account is given a default value which can be insufficient according to your needs.