Manage billing contacts

1.1 Edit the default billing contact information

5 Select the billing contact during the order process

Default billing contact

The billing contact is the person or entity whose details (name, address, etc.) appear at the top of invoices issued by Netim. This contact is not necessarily the only one to receive invoices but is rather the official representative of the company to which the invoice is addressed.

In your Netim Direct account, the default billing contact corresponds to the information associated with your user account.

Note 💡

To define the email addresses that will automatically receive all your invoices, follow our dedicated tutorial: “Receive invoices by email”.

Edit the default billing contact information

To update the information for the default billing contact (linked to your user account), follow these steps:

Log in to your Netim Direct account.
Click on your name in the upper right-hand corner of the screen.
Select “Billing Contacts”.
On the row of your default contact, click on the pencil icon on the right.
A window will open, allowing you to update your information. Click the “Update” button.
In the “Personal information” section, click on the “Update” button.
Enter your new details, then click on “Confirm”.

Important ⚠️

You cannot modify your full name yourself. If you wish to correct your name, please contact our customer service.

Add a new billing contact

To add a new billing contact, for example, for a new company, follow these steps:

Log in to your Netim Direct account.
Click on your name in the upper right-hand corner of the screen
Select “Billing Contacts”.
Click the “Create a new contact” button.
Enter all the details for your new billing contact. If your new contact is an individual rather than a company, you can uncheck the “I represent an organisation” box. You can also choose to set this new contact as the default billing contact by ticking the dedicated box. Finally, click the “Add” button.

Update a billing contact

Here are the steps to follow to edit an existing billing contact:

Log in to your Netim Direct account.
Click on your name in the upper right-hand corner of the screen
Select “Billing Contacts”.
On the row of the contact you wish to edit, click the pencil icon on the right.
Update the desired details, then click “Update”

Important ⚠️

The name of the organisation, the country, the registration number as well as the VAT number cannot be updated, as they are a part of your organisation’s identity. If you wish to correct them, please contact our customer service.

Set a new default contact

As explained at the beginning of this tutorial, your default billing contact corresponds to your user account. If you wish to replace the default contact with a new contact you have added, follow these steps:

Log in to your Netim Direct account.
Click on your name in the upper right-hand corner of the screen
Select “Billing Contacts”.
On the row of the contact you want to set as the default billing contact, click on the tick icon ✓ on the right.
Confirm your choice by clicking on the “Confirm” button.

Select the billing contact during the order process

Once your new billing contact is created, you can select it when placing a Netim order. Here are the steps to follow:

After adding the item(s) to your cart, click the “Order” button in your cart
Follow the steps of the purchase process as usual. At the third step of the checkout process (“Order summary”), next to the billing address, click “Edit”.
Select the desired billing contact for the order, then click the “Confirm” button.
Complete your order. Your invoice will be issued with the name of the billing contact you selected.