Netim Direct
Updated on 15 September 2023

Administrative changes

1 How to edit the admin, tech and billing contact information
2 How to update the Registrant contact information
3 How to order a Registrant change
4 How to enable or disable Whois privacy
5 How to enable or disable auto-renewal
6 How to enable or disable Registrar lock (Theft protection)
7 How to obtain the domain name authorisation code

How to edit the admin, tech and billing contact information

Admin, tech and billing contacts are based on the type of information you can access through a Whois query on your domain. Whois databases provide information on domain names, from creation and expiration dates to contact info.

Initially, domain names could only be registered by companies and these three contacts used to refer to company departments. It might be important to note that putting someone’s name in one of these contact categories doesn’t give them rights over the domain name.

In order to edit admin, tech and billing contacts, you have to:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. Click on the “Contact management” section and on “Edit contacts”
Edit contact info

How to update the Registrant contact information

The registrant contact information is distinct from the admin, tech & billing contact information. You’ll have to go through a different process to update the registrant contact information.

The information you can update yourself is non-critical only: post address, email address, telephone number.

To update the registrant contact information:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. Click on “Contact management” and on “Edit contacts”
  5. Select “Update” in the registrant contact information box
 
Update the registrant contact information

How to order a Registrant change

A registrant change allows the domain name to be transferred to another entity: from one private individual to another, from one company to another, from a company to a private individual, etc.

Depending on the TLD, registrant changes can require specific steps to be completed:

  • The change can either be free or require a payment (see the TLD price list)
  • The process can be more or less complicated: you might be required to fill out paperwork, among other requirements. Please feel free to contact customer support for more information
  • In most cases, the registrant change has to be agreed to by both the former and current holders, via email.

To order a registrant change:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. Click on “Contact management” and on “Edit contacts”
  5. Select “Change holder” in the registrant contact information box
 
Registrant change

How to enable or disable Whois privacy

You can enable Whois privacy to hide the personal information accessible through Whois databases.

With the introduction of the GDPR (General Data Protection Regulation), many Whois entries have been deleted or hidden by default. In those cases, the option to disable or enable Whois privacy won’t be as useful.

To enable or disable Whois privacy:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. In the “Summary” section, click on the “Whois privacy” toggle button to enable or disable the service
 
Enable or disable Whois privacy

How to enable or disable auto-renewal

The auto-renewal feature is disabled by default. You will receive multiple reminder emails (30, 15 and 7 days before the expiration date and one final reminder on the day itself) to inform you of your services’ expiration dates and give you information about the renewal process.

However, we do offer a service to make renewals easier: auto-renewal.

To enable our auto-renewal feature:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. In the “Summary” section, click on the “Auto-renewal” toggle button to enable or disable the service

Here are some things to be aware of before activating the auto-renewal feature on a product (domain, hosting plan, SSL certificate):

  • The renewal is triggered 7 days before the service or product expires
  • If the renewal fails, it will be attempted again every day until the domains expires
  • Whether the renewal fails or succeeds, you will be informed by email
 
auto-renewal domain name

How to enable or disable Registrar lock (Theft protection)

Registrar lock has been introduced by Registries for a large number of TLDs. It aims at protecting your domain against unauthorized transfer requests.

If you would like to transfer your domain name to another Registrar, you have to disable the Registrar lock first.

Similarly, if you would like to transfer a domain to Netim, you have to disable the Registrar lock through your current Registrar first.

To enable or disable the Registrar lock:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” menu
  3. Click on the relevant domain name
  4. In the “Summary” section, click on the “Registrar Lock” toggle button to enable or disable the service
 
Enable or disable Registrar lock

How to obtain the domain name authorisation code

The authorisation code is required to transfer your domain to another Registrar. You’ll also need it if you plan on transferring your domain name to Netim.

It’s important to note that although this procedure is the most commonly used, some Registries may still have specific processes to obtain authorisation codes. If you have no option to request the code for a given domain through your account, contact your future Registrar and find out about the transfer procedure.

A few examples:

  • The Registry managing the .eu (Europe) provides a code with a limited-time validity. Once the deadline has passed, the code is no longer valid and you’ll have to request another one to complete the transfer process.
  • Authorisation codes for .be domains may have a specific syntax

To receive the auth code:

  1. Log in to your Netim Direct account
  2. Click on “My domains” in the “Domain names” section of the left menu
  3. Click on the relevant domain name
  4. In the “Summary” section, click on the “Get the auth code” button
 
Get the domain name authorisation code