View and pay my orders/invoices

1 How to view orders?

2 How to pay invoices?

3 How to select another payment option?

How to view orders?

You can go to your Netim Direct account to view all your current and past orders.

All you have to do is:

Log in to your Netim Direct account
Click on your name in the upper right-hand corner of the screen
Select “Orders and invoices”

The account history gives you access to the following information:

Order date
Order number: you can click on that number to download your purchase order
Order total incl. VAT
Order status: on hold, being processed, completed; so you can follow the changes in order status
Payment status: whether they are paid or outstanding, you can keep an eye on your payments
Invoice number: an invoice will be automatically created once your payment has been processed. You can click on the invoice number to download your invoice
List of actions you can apply to that order:
- Click on the eye icon to view your order, its summary and available actions
- Click on the recycle bin icon to delete an order that hasn’t been paid for
- Click on the cart icon to pay for your order

How to pay invoices?

Your payment might not be processed immediately, depending on you payment method.

With some payment methods, you can pay for your order immediately (credit card, PayPal) while others are only used for deferred payment (bank transfer). Whatever the payment option you’ll be able to view your order in the “Account history” section of your Netim Direct account.

Important ⚠️

Outstanding orders have a 30-day lifespan. After 30 days, if no payment has been received, your order will be deleted.
This rule doesn’t apply to limited-time offers. In those cases orders are only deleted once the offer has expired.

How to select another payment option?

You can change your payment option if you chose a deferred payment method (bank transfer) for your order.

To do so:

Log in to your Netim Direct account
Click on your name in the upper right-hand corner of the screen
Select “Orders and invoices“
Click on the eye icon in the “Action(s)” column