Recover your login or password

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Find my Netim login

If you have lost, forgotten, or you do not know your Netim login, we offer two simple ways to find:

Search by email address or domain name

To do so, reach Netim Direct and use the tool Retrieve your handle

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Fleche.gif Retrieve your username via email

1. Access the recovery form

2. Indicate your email address in the field and click on <Search>

3. If a match is found, the list of possible logins will be displayed as a table

4. If no match is found, the message "No result" will be displayed.

You have probably been using a different email address when you have been setting up your Netim account.

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Fleche.gif Retrieve your login via your domain name

1. Access the recovery form

2. Enter a domain name attached to the desired username in the appropriate field and click <Search>

3. If a match is found, the list of possible identifiers is displayed as a table

4. If no match is found, then the message "No result" is displayed.

Recovering a lost password

To do so, reach Netim Direct and use the Retrieve my password tool

Fleche.gif Recovering a lost password

1. Access the recovery form

2. Enter your username in the appropriate field and click on <Receive>

3. You get your password to your ID email address

Warning.gif Make sure you have access to your email address so you can receive the password.

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Both email and password invalids

If your handle's email address is invalid, you will not be able to receive your password. In this case, please follow the following process to have the email address updated so you can receive your password :

1. Download paper form

2. Fill out the document and sign it

3. Join a copy of your ID card and all the necessary documentation proving that you are the account's owner

4. Send your request to :

Via regular mail:

Netim - Euratechnologies
165 avenue de bretagne
59000 LILLE
FRANCE

Via FAX +33.366720504

Via Email to support@netim.com

5. We will change the email address as soon as we receive your documentation

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